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FAQ

About Us

Wine Stash is Australia’s leading provider of wine racks and wine storage systems. Specialising in a range of sustainably sourced products to help you store, age and display your wine in style.

Wine Stash started with the vision of making wine storage affordable. We envisioned and worked hard to create a range of premium and affordable wine racks.

We are always refining and developing our products and welcome your feedback.

All of our wine racks come with a lifetime guarantee and are designed to last a lifetime.


All of our wine racks are made from the highest quality materials.

Postage

Here at Wine Stash, we offer flat rate postage all across New Zealand. The postage cost does vary by postcode and is calculated automitacially for you at Checkout.

With the exception of Pre-Orders. All items are shipped same/next day with a range of couriers. We also have a range of express and international postage options available which will be displayed at checkout.

Within Australia we offer three shipping methods. Australia Post Registered Postage, Australia Post Express Postage and DHL Express Postage.

• Australia Post Registered Postage, which is a standard registered service.

• Australia Post Express Postage, which provides guaranteed next business day delivery anywhere within the Australia Post Express Network. There is an additional fee for this service which will vary depending on your postcode. This option will be displayed during checkout.

• DHL Express Postage, which provides delivery through the DHL Express Network worldwide. There is also an additional fee for this service which will vary depending on your postcode. This option will be displayed during checkout.

If you are not home at the time of delivery, your order will be taken to your nearest post office where you can collect it at a time of your choosing.  Alternatively, we can definitely arrange for your order to be left at your premises. Please just leave us a message when placing your order and we can take care of the rest.

Wine Racks

All wine racks in our Premium Collection have the option of being delivered Un-Assembled or Pre-Assembled. The assembly time will vary depending on the size of the wine rack and the only required tool is a rubber mallet. Everything else including assembly instructions are included.

Assembly can become quite difficult, especially in the later stages and we do recommend the Pre-Assembled wine racks if you do not feel confident.

Unfortunately not. We have designed our Wine Racks to be strong enough to last a lifetime of use. We achieve this through using a fixed metal frame which does make it very difficult to assemble these wine racks to any other shape.

Each of our wine racks can comfortably accommodate bottles up to 94mm in diameter. Most Champagne Bottles (such as Moet & Piper) fit without a problem.

All of our wine racks are made from sustainably sourced timber. Our Natural Finish is a raw pine. Our Black Onyx and Dark Mahogany Finishes are a stained pine. Our Rustic Finish is a hardwood timber.

All of our wine cubes are made from sustainably sourced pine. They are delivered un-treated and can be stained/varnished very easily to any colour.

Currently the wine cubes are only available in the Natural Finish.

The thickness of the timber in our wine cubes is 15.5mm thick.

Yes, each of our wine cubes and lattice cubes are designed to be stacked together in any configuration.

Payment

All payments made at Wine Stash are sent via secure SSL encryptions. We take security very seriously and never see any credit card details.

We currently offer payment through Credit Card (Visa, MasterCard & Amex), PayPal, Afterpay and Bank Deposit. B-Pay is also available by request.

Afterpay is available for purchases under $2000. If eligible, you will be able to see an option to pay in four instalments via Afterpay at checkout.

Returns

Free 100 day returns on all orders. If you are not 100% satisfied with your order, simply post the item back for a full refund or exchange. We always try to be extremely fair and will work with you to achieve a solution. Bottom line, we want you happy!

For more details, please see our Returns Page.

Please note that Wine Stash unfortunately does not cover return shipping costs at this time.

Contact Details

If you can’t find an answer to your question above. Feel free to reach out to a member of the Wine Stash team here. We are happy to help and look forward to hearing from you.

Our contact details are:

Phone: +64 9802 1339

Email: hello@winestash.com.nz

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